Introduction

www.ClearPillar.us (the "Site") is operated by ClearPillar ("we," "us," or "our"). This Privacy Policy governs data collection and usage across our services, with particular attention to protecting student and family information in the college admissions consulting process. This policy is available in English, Chinese, and Korean.

Our Commitment to Cultural Sensitivity and Privacy

As specialists in serving Asian families in the college admissions process, we understand the unique privacy concerns and cultural considerations of our community. We are committed to protecting both student and family privacy while facilitating effective communication between all parties involved in the college preparation process.

Collection of Personal Information

Student Information:

• Name and contact information
• Academic records and transcripts
• Standardized test scores
• Extracurricular activities and achievements
• Personal essays and statements
• Portfolio materials
• Language proficiency information
• Cultural background information

Family Information:

• Parent/guardian contact information
• Family background information
• Financial information for college planning purposes
• Preferred language for communication
• Cultural preferences and considerations

Language Accessibility

This privacy policy and all related privacy communications are available in the following languages: Chinese, Korean. To request this policy in your preferred language, please contact us at info@clearpillar.us.

How We Use Your Information

• Provide college admissions consulting services
• Create personalized college preparation strategies
• Facilitate communication between students and families
• Develop tailored educational plans
• Maintain student portfolios
• Process payments and manage accounts
• Communicate about our services

Special Provisions for Student Privacy

• Student essays and personal statements remain confidential to the student
• Academic records are shared with parents/guardians as authorized
• Students aged 18 and over have control over their information sharing preferences
• Counseling session content remains confidential unless explicitly authorized for sharing

Information Security and Storage

• Encryption of sensitive personal information
• Secure storage of all student portfolios and essays
• Multi-factor authentication for accessing sensitive information
• Regular security audits and updates
• Staff training on cultural sensitivity and privacy protection

Financial Information Protection

• Encrypted during transmission and storage
• Accessible only to authorized personnel
• Never shared with third parties
• Retained only as long as necessary for service provision

No Third-Party Information Sharing

Student Information:

• Colleges or educational institutions
• Third-party marketers
• External databases
• Other consulting services

Student Portfolio and Essay Protection

• Stored in encrypted formats
• Accessible only to assigned counselors and authorized staff
• Never shared without explicit student authorization
• Automatically archived after service completion

Rights of Our Clients

• Access your personal information
• Request corrections to your data
• Obtain copies of your records
• Choose information sharing preferences
• Request data deletion
• Receive information in your preferred language

Children's Privacy

For students under 13:

• Parent/guardian consent required for information collection
• Separate privacy protections implemented
• Limited information collection
• Parent/guardian access controls
• Compliance with COPPA regulations

Changes to This Policy

• In your preferred language
• Via email notification
• Through website announcements
• Through direct communication with your counselor

Terms and Conditions for SMS Messaging

By opting in to our SMS/text messaging service, you agree to receive messages from ClearPillar related to college admissions support, reminders, updates, promotions, and personalized content. Message frequency varies.

• Message and data rates may apply.
• You may opt out at any time by replying "STOP."
• For help, reply "HELP" or contact info@clearpillar.us.
• Messages may include both promotional and transactional content.
• We will not share your phone number with third parties.
• Your consent to receive texts is not a condition of any purchase.
• Texts are sent only during appropriate hours (8:00 AM–9:00 PM local time).

For full compliance details, see our SMS Compliance section below and consult our Privacy Policy. Users are responsible for updating their contact preferences.

Contact Information

ClearPillar
90-02 Queens Blvd,
Suite 2D-5, Queens, NY 11373

Email: info@clearpillar.us
Phone: (347) 400-4166
For language assistance or privacy concerns, please contact us at info@clearpillar.us.